About Blue Valet service

What are the opening hours of the valet service?

Our service (on prior booking) is open every day from 5am to 11pm. Outside of those hours, the valet service isn't ensured. Therefore, it is impossible to book a valet before 5am or after 11pm.

For Paris train stations (Gare de Lyon, Gare du Nord, Gare de l'Est, Montparnasse, Marne-la-Vallée) and Roissy CDG airport, the opening hours are different : every day from 6am to 11pm.

I cannot make a reservation before 5am or after 11pm, what do I do ?

Our service is open every day from 5am to 11pm. Outside of those hours, the valet service isn't ensured. Therefore, it is impossible to book a valet before 5am or after 11pm. For Paris train stations and Roissy CDG airport, the opening hours are different : every day from 6am to 11pm. 

I would like to make a reservation at the last minute, what do I do ?

You can make a reservation until 4 hours before your departure. Beyond that time, it won't be possible to book your valet parking service. The same day, the first hours shown are the first hours available on booking.

Where do I have to drop-off my car?

Meet your valet directly at the drop-off area of the airport/train station and entrust him with your vehicle.

CAN I DO A FULL CLEANING WITHIN ONE DAY ?

Full cleaning is only available from Monday to Friday, for stays longer than 24 hours.

What happens when I get to the meeting point / drop-off area?

Your valet (who’s wearing a blue outfit) will welcome you and help you with your luggages if needed. After that, you are free to go check-in for your flight/train.

How to be sure my valet will wait for me at the meeting point?

To insure your valet punctuality, please call him 15 min prior your arrival on the phone number you received by SMS 1 hour before your arrival time.

Where will my car be parked ?

Your vehicle is parked in one of our private and secured parking located near the meeting point.

What happens if my car is damaged?

From the moment you entrust your car until the moment you get it back on your return, it is insured by GAN insurance. After you leave your car at the drop-off area, the valet makes pictures of your vehicle and sends it to you as a proof of condition.

What happens on my return ?

When leaving the train/plane, call your valet to confirm your arrival and meet him at the same place you left your car. He will give you back your car, ready to hit the road.

How can I contact my valet ?

You will receive the contact details of your valet the evening before your trip and on the D-day. If needed, you will be able to contact him by phone and/or text message.

Do I have to warn you if my return flight/train is delayed?

No, with the flight/train number you filled in when making the reservation, we are able to follow the potential disruptions and adapt the meeting to give your car back.

Who do I have to contact in case of any issue?

You can contact the Customer Service on the following numbers:
> From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
> From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm 


Our team will be pleased to answer all your questions.

Do you accept all types of vehicle?

For some logistical reasons, we don’t accept outsized vehicles (having a length exceeding 5 meters and/or a width exceeding 2 meters), neither vehicles with a trailer or the ones that require a specific license.

How can I join the team ?

Find all our job offers on our website, in the section “join the team”

How to book, modify or cancel my reservation ?

How do I book my valet?

The reservations can only be made online, on our website: https://www.bluevalet.fr/en/ or on the application at least the evening before your departure. The payment also has to be made online through our secure online payment module. Then, you receive an email confirmation with your order details and invoice attached. Your invoices are also available on your customer account, in the section « Your bookings ».

What kind of time information do I have to fill in when making the reservation?

At departure, please fill in the time you wish the valet to pick-up your car. On your return, you will indicate the time of landing or arrival of your train.

What’s included in the price?

The price includes the valet service, the parking space and the insurance during all your trip.

What does mean "There are no more availabilities for your trip duration" ?

This sentence could appear written in red on the top of the booking page. It means that our parking is full on your travel dates so we are unable to take care of your car during this period. 

What means of payment to you accept?

We accept credit cards VISA, MASTERCARD and AMERICAN EXPRESS.

Why should I fill in my flight/train number and my vehicle details while making the reservation?

We are tracking flights/trains disruptions in real time in order to guarantee the valet’s punctuality. We ask you to fill in your vehicle type and color in order to recognize you easily and welcome you the best way possible.

I don't already have the departure/arrival time or flight/train number

When making the reservation, if you don't already have your travel information such as departure/arrival time and/or flight/train number, in the corresponding field, fill in "to come". Then, as soon as you receive the information, please contact the customer service, available everyday from 7 am to 10 pm. For your information, for the reservation changes a price modification could be implemented (rise or decrease). 

How do I can modify my booking?

To make a change request, go to the "HELP" page and then select "CONTACT US". Select your airport or station and then choose "I WISH TO CANCEL OR CHANGE MY ORDER" in "Subject of your request". Complete the form and click "SEND". 

For all urgent requests, you can contact Customer Services, open every day from 7am to 10pm, via the chat accessible from each page of our website, or by phone at :

- From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
- From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm

Your requested change will be arranged subject to availability and moved to the new time slot.

How can I cancel my booking ?

You can cancel your reservation at any time via your Customer Area.

You can also make a cancellation request by filling out our contact form. To do this, go to the "HELP" page and then select "CONTACT US". Select your airport or station and then choose "I WISH TO CANCEL OR CHANGE MY ORDER" in "Subject of your request". Complete the form and click "SEND". 

Requesting a cancellation less than 24 hours before the scheduled vehicle drop-off time may result in cancellation fees, the sum of which varies depending on your insurance ("Comfort" or "Last Minute").

WHEN AM I SUPPOSE TO RECEIVE AN EMAIL ?

Once your reservation is done, you will receive a confirmation email. The day before your departure, at 9:30 pm you will receive an email with the meeting point information and the phone number of your valet. Same for the return, you will receive an email at 9:30 pm the day before your return with the meeting point information and your valet number.

If you need more details about the process, refer to the section "HOW DOES IT WORK?" : https://www.bluevalet.fr/en/how-it-works# 

I HAVEN'T RECEIVED THE EMAIL

If you haven't received our emails, check you spam emails, otherwise contact us using the contact form : https://www.bluevalet.fr/en/contact-us or call us on the following number :
- From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
- From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm

WHEN AM I SUPPOSE TO RECEIVE A TEXT MESSAGE

The day of your departure, one hour before the time you are supposed to drop-off your car, you will receive a text message with the contact details of your valet in order to call him 15 min before you get to the airport/train station. On your return, you will receive a text message with the contact details of the valet 30 min before you arrive at the airport/train station in order to contact him as soon as you get your luggages back.

For more details, refer to the section "How does it work?" : https://www.bluevalet.fr/en/how-it-worksFor more details, refer to the section "How does it work?" : https://www.bluevalet.fr/en/how-it-works 

I HAVEN'T RECEIVED THE TEXT MESSAGE

If you don't receive the text messages, please check on your customer account if the number you filled in is correct. If the number is correct, contact us using the contact form : https://www.bluevalet.fr/en/contact-us or call us on the following number :
- From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
- From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm 

A THIRD PARTY HAS TO GET MY CAR BACK, HOW TO PROCEED ?

A third party can come get your car for you, as long as you inform the customer service by writing us an email from the following contact form : https://www.bluevalet.fr/en/contact-us or calling us on the following number :
- From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
- From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm

For the change to be valid, you need to provide us with a copy of the third party ID and his/her phone number in order to receive the text message with the security password. If you don't provide us with those elements, the third party won't be allowed to get your car back.

What happens if my delay reschedules my return after 11pm?

In case your flight/train delay reschedule your arrival, call the customer service on the following number : 01.79.72.42.24 (every day from 7am to 10pm). 

How long can my valet wait for me in case of a delay?

You have to call your valet as soon as possible in order to let him know the duration of your delay so he can arrange a new meeting time depending on his planning.

Why should I get a cancellation insurance ?

Our cancellation insurance covers you in case of following problems : travel cancelled, postponed, rescheduled, personal reasons... Our cancellation insurance provide a full refund of your reservation until midnight the night before your departure (with the 3€ insurance) or until one hour before your departure (with the 9€ insurance)

How much are the cancellation fees?

WITHOUT INSURANCE

o Cancellation requested more than 24 hours before the scheduled drop-off time: full order refund via payment method used

o Cancellation requested before 23:59 the day before (local time) and less than 24 hours before the scheduled drop-off time: order refund in Blue Valet credits minus a cancellation fee of €10

o Cancellation requested on the day of departure: order refund in Blue Valet credits minus a cancellation fee of €20

 

COMFORT INSURANCE

o Cancellation requested more than 24 hours before the scheduled drop-off time: full order refund (including insurance) via payment method used

o Cancellation requested until 23:59 the day before (local time) and less than 24 hours before the scheduled pick-up time: order refund (excluding insurance) via the payment method used

o Cancellation requested on the day of departure at least 1 hour before: order refund (excluding insurance) in Blue Valet credits minus cancellation fee of €10

o Cancellation requested less than 1 hour before: order refund (excluding insurance) in Blue Valet credits minus cancellation fee of €20

 

LAST MINUTE INSURANCE

o Cancellation requested more than 24 hours before the scheduled drop-off time: full order refund (including insurance) via payment method used

o Cancellation requested between 24 hours and 1 hour before the scheduled time: order refund (excluding insurance) via payment method used

o Cancellation requested less than 1 hour before: order refund (excluding insurance) in Blue Valet credits minus cancellation fee of €20

My flight/train is cancelled, what do I have to do?

For all flight/train cancellations you have to call our customer service:
- From France : +33 (0)1 79 72 42 24, every day from 7am to 10pm
- From Spain : 902 01 88 09, from monday to saturday from 9am to 6pm 

Can I make more than one reservation at a time ?

It is not possible to make several reservations at a time. One reservation correspond to one car parked. Once you have done the first reservation, you can start another one. 

My Customer account

I cannot log into my account, how do I do ?

To log into your account, click on "my account" on the top right corner of the homepage. To log into your account you need to first create an account.

Do I have to pay to register on Blue Valet?

No, the account creation is free.

How to log out or switch accounts?

On the top right corner of the website, click on “sign-off”, it’s written next to your name and last name. Then, click on « Customer space » and enter another username and password to sign in with a different account.

How to modify my account password?

To modify your password, go to your customer account in the section « my account ». Then, click on « Change my password » and fill in your new password.

Can I modify the information on my account?

Yes, go on your customer account and modify your account information.

Can I pay the valet directly at the drop-off area?

The booking and the payment can only be made through the website: www.bluevalet.fr/en/

Where can I find my invoices?

Go to your customer account in the section “bookings”. On the right side of the column “payment”, click on the pictogram and the invoice will be automatically downloaded.

Can I register several vehicles on my account?

You can’t register more than one vehicle. However, for each booking, you can change the type of your vehicle at your convenience.

Do you need the car registration document to be left in the vehicle?

For security measures and in case of inspection, it is recommended to leave your car registration document in the vehicle.

How to delete my registered credit card ?

If on a previous order you chose to register your credit card information, you will be able to modify your preferences only at the next step of your reservation. Once arrived on the payment section, you will have access to the registered credit card and you will be able to modify or delete it.

Special offers, referral programme and loyalty

Where can I find my credits balance?

You can have a look on your credit balance on your customer account in the section “credits”

WHERE CAN I FIND MY REFERRAL CODE?

Within your customer account, in the section “Referral programme”

HOW TO REFER A FRIEND?

Share your referral code through your customer account (section « REFERRAL PROGRAMME ») by SMS, email, Facebook or Twitter. For his first booking, your refered party can use your code and benefit from a 10€ discount on the total amount of the order. Once his first order is over, you will also receive a 10€ discount by email. Then, you have one year to use it on the reservation of your choice. When making the reservation, write the code received on your emails in the field “promo code”.

WHERE DO I HAVE TO FILL IN MY REFERRAL CODE?

To benefit from a referral code, you must not already be registered with Blue Valet.

To use the referral code, start the account creation process: from the homepage, in the section “you don’t have an account”, click on “my account” on the top right, then fill in your email address, choose a password, fill in the referral code in the dedicated area and press “register now”.

The second option is: from the homepage, start to make a price simulation, click on “book” and then on the bottom of the page, click on “register” and fill in the required information including your referral code.

In both cases, you will receive an email with a 10€ promo code to use for the reservation of your choice.

Where do I have to fill in a promo code ?

To benefit from a promo code, you must start to make a reservation.

To use the promo code, start the booking process: from the homepage, choose the departure and arrival site, as well as the drop-off and return hours and click on "get rate quote" then on "book". Once, you are on the booking page, fill in the promo code in the dedicated area called "promo code". If your promo code is valid, the discount will appear in the oder summary on the right. 

Can I accumulate promo codes in the same reservation?

Only one promo code can be used in the same reservation.

The promo code seems to be invalid, what can I do?

Check the validity conditions of the promo code in question. To benefit from a referral code, you must not already be registered with Blue Valet. Referral codes are dedicated to new customers only, so if you already ordered in the past you might not be able to use it because you aren’t a new customer.

Blue Valet for business

I travel for business; can I have access to a specific service for my company?

We have a specific website dedicated to the business travelers. It allows to gather the travels of the company co-workers within just one interface with a monthly invoice and payment.

How can I have access to the Blue Valet for Business website?

It is required to be part of a company or being a freelancer. You can register on the business website: https://www.bluevalet.fr/en/business-registration.html and fill in your company information and payment method (debit card or SEPA debit) and start to make a reservation. It is possible to share the same account with several colleagues, so they all pay with the same bank account and invoice is made at the end of the month.

How to add/remove a co-worker from a business account?

To add a co-worker to the business account, go in the section « co-workers », then click on « Add a co-worker ». Enter his/her email address, assign him/her the status of your choice, and click on « Add ». To remove a co-worker, go in the list of co-workers, and click on the “trash” picture in front of the email address you would like to remove.

How do I add an administrator to a business account?

The person who created the business account will automatically be assigned as the administrator. To add a new one, click on “add a co-worker” and fill in the email address of the co-worker in question, then click on “access” and choose “Administrator”.

Where can I find my invoices?

You are the administrator : find all your invoices in the dedicated platform on the "invoices" tab.

You are a co-worker : find all your invoices on the regular website www.bluevalet.fr by logging into your account, in the tab "reservations"

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